If the Team’s pre-COVID life was already fast-paced and filled with research and information dissemination, the pandemic took their work to a whole new level.
“The thing about preparing for something like this, is the tremendous amount of work that came before we even had our first patient in the hospital,” said Stephens. “I don’t think anybody in the healthcare profession really anticipated the impact this would have on the world.”
The Team met with hospital administration in mid- February. They evaluated how Crestwood would accommodate reduced patient capacity, reconfigure nursing units, and establish units dedicated to COVID patients.
If anything, COVID-19 has been a rapidly moving target; one in which information changes daily, often much faster. To stay abreast of the most recent research and best practices, Stephens and Richardson check with the CDC for daily updates and changes, information that is essential to keeping staff and patients safe and well.
“That’s been our life since COVID,” said Richardson. “We get up, we come in, we’re knee deep into it every single day. We write the policies, provide the guidelines, we make sure everyone follows them and then the next day, we start all over.”
“The most challenging thing to me has been the speed of which things change,” said Stephens. “We had to go to them (the staff) often, the very next day after we put something in place and say to them, ‘Sorry, you’ve got to change this.’ And they just rolled with it.”